Contact Centre

Our Contact Centre

People are the core of our business. We are committed to provide a cheerful, flexible and efficient service. Our staff retention is excellent which enables our clients to build strong personal bonds directly with our Call Centre colleagues at all levels within the business.

Our skills cover:

  • Order taking
  • Inbound telesales conversions, up-selling and cross-selling
  • Customer Services
  • E-mail management
  • Data Capture.

Clientbase is willing to include an element of performance related pricing. We work with our clients to develop innovative incentive schemes, tailored to achieve specific goals.

Locations

We operate from two sites, Modbury House and Hamilton House.

Modbury House

Our Modbury Contact Centre

Modbury House, with 69 seats, operates from 08:00hrs to 24:00hrs, seven days a week, 365 days a year. It is a pure-play Contact Centre providing services for a mix of UK and overseas clients.


Hamilton House, Heathfield

Our Hamilton House Contact Centre

Hamilton House, with 40 seats under the same roof as our main warehouse, specialises in providing End-to-End solutions for our catalogue clients. The agents work closely with our warehouse staff and regularly visit the warehouse to enhance their product knowledge.


Telephone Systems

The Call Centres work on the best-of-breed Lucent Avaya ACD which offers:

  • Skilled based routing
  • Task management software integrated with Elucid
  • Remote monitoring
  • Agent performance monitoring
  • A full suite of performance reports